Wisconsin Licensed Customer Service Rep

Job Summary

A company is looking for a Customer Service Representative 1 - SHP (Remote Option).

Key Responsibilities

• Ensure positive customer interactions with members regarding Medicare Advantage or Commercial/Marketplace products
• Research and resolve customer inquiries in a timely manner, escalating complex issues as needed
• Participate in ongoing training and coaching to enhance customer service skills

Required Qualifications

• High school diploma or equivalent required; Associate or Bachelor's Degree in business administration preferred
• Two years of customer service experience required
• Experience in a health insurance call center preferred
• No specific certifications required; State of Wisconsin Insurance Agent's license preferred
• Remote work experience preferred