Concierge Call Center

Job Summary

A company is looking for a Concierge - Call Center to enhance the coordination of members and providers for Virtual Physical Therapy and Fall Prevention services.

Key Responsibilities

• Coordinates intake, navigation services, and administrative support for Virtual Physical Therapy and Fall Prevention programs
• Schedules member appointments and manages pre-visit information, including payment collection
• Assists with administrative duties related to the recruitment process of Virtual Physical Therapists

Required Qualifications

• High School Diploma or GED certificate required
• 1 year experience in Call Center or Customer Service operations, preferably in Managed Care or Health Care
• 3 years general office experience including administrative support and project management
• Computer proficiency in MS Office; Outlook, Word, Excel, SharePoint