Technical Support Representative

Job Summary

A company is looking for a Tier 2, Technical Support Representative.

Key Responsibilities:

• Manage and respond to customer inquiries regarding the operation and configuration of the Optos Panoramic200
• Troubleshoot network problems, including connectivity and non-reporting issues
• Log interactions into the CRM system and escalate critical issues to field teams

Required Qualifications:

• High School diploma or equivalent
• 1+ year of Technical Support experience required
• Extensive knowledge of Windows operating systems and MS Office applications
• Intermediate IT networking knowledge
• High-speed home internet connection required