Patient Engagement Supervisor

Job Summary

A company is looking for a Supervisor, Patient Engagement.

Key Responsibilities

• Lead and guide a team of Patient Engagement Associates, conducting regular one-on-one meetings and managing performance
• Ensure compliance with timesheet accuracy and approve scheduling changes and time off requests
• Compile and analyze performance data to report team success and areas for improvement to senior management

Required Qualifications

• Bachelor's degree in business management or a related field preferred
• 3-5+ years of experience in a call center environment with coaching and mentoring experience
• Proficiency in Talkdesk or similar telephony platforms and Microsoft Office
• Strong knowledge of customer service protocols and compliance requirements
• Bilingual Spanish strongly preferred