Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Build, scale, and lead the Customer Success organization, establishing processes for onboarding and client engagement
• Design and execute strategies to enhance product adoption and drive account expansion
• Monitor customer health and engagement data to ensure high renewal rates and customer advocacy

Required Qualifications

• At least 5+ years of experience in a customer success leadership or management role
• Strong experience in the healthcare or health-tech industry
• Demonstrated experience in a fast-paced, early-stage startup environment
• Proven ability to influence stakeholders and drive results