Service Desk Level 2 Analyst

Job Summary

A company is looking for a Service Desk Level 2 Analyst to provide technical support for complex IT issues.

Key Responsibilities

• Provide second-level support for various technical issues including hardware and software problems
• Troubleshoot and resolve incidents or escalate to appropriate teams as needed
• Mentor Level 1 analysts and ensure timely resolution of service desk issues

Required Qualifications

• Associate or bachelor's degree in computer science or related field preferred
• HDI Support Center Analyst (HDI-SCA) certification
• ITIL Foundation certification
• Microsoft 365 Certified: Fundamentals and Endpoint Administrator Associate
• 2-4 years of experience in a technical support role, with at least 1 year in a service desk environment