Service Center Manager

Job Summary

A company is looking for a Manager, Service Center to oversee customer service operations and team development.

Key Responsibilities

• Manage and develop multiple teams within the servicing division
• Lead and coach contact center professionals on employee lifecycle management
• Identify and implement improvements for operational efficiency and customer experience

Required Qualifications

• 3 to 5 years of managerial experience in a call center environment
• Experience managing both exempt and non-exempt employees
• Proven track record of leading operational teams in a fast-paced environment
• Strong analytical and data-driven decision-making skills
• Proficient in Microsoft Office Suite, particularly Word, Excel, and Outlook