Client Services Specialist II

Job Summary

A company is looking for a Client Services Specialist II for night and weekend shifts.

Key Responsibilities:

• Respond to client email, chat, and phone support requests, addressing various concerns
• Utilize online systems to resolve support tickets accurately and promptly
• Collaborate with colleagues and escalate tickets as needed to ensure client satisfaction

Required Qualifications:

• Minimum 1 year of prior call center experience
• High school diploma, GED, or equivalent
• Reliable internet connection with specified minimum speed
• Dedicated work location free from significant background disruptions
• Basic skills in personal computer use and Microsoft Office suite