Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist II to provide advanced technical assistance and support for product-related issues.

Key Responsibilities

• Serve as a subject matter expert for Tier 2-level technical issues
• Troubleshoot and document complex technical problems and collaborate with internal teams
• Manage escalations from internal teams and contribute to continuous improvement efforts

Required Qualifications

• 2-4 years of experience in customer support or technical support operations
• Experience supporting software or digital platforms
• Familiarity with support tools such as Zendesk or Jira
• Ability to thrive in a fast-paced, cross-functional environment
• Empathy-driven mindset with a passion for improving user experience