Application Support Specialist

Job Summary

A company is looking for an Application and Technical Support Specialist, Decision Support.

Key Responsibilities

• Troubleshoot and resolve moderately complex technical issues and conduct detailed analysis to identify root causes
• Prioritize and manage cases according to SOP guidelines, ensuring workflow efficiency
• Develop and implement solutions to prevent recurring issues and update customer records accurately

Required Qualifications

• 2+ years of experience in technical support or relevant work with Healthcare products
• Proficient knowledge of Microsoft technologies (Office 365)
• Experience in technical issue resolution and escalation procedures
• Proficient with SQL scripts for troubleshooting
• Experience with Financial/Decision Support applications is preferred