Network Service Team Lead

Job Summary

A company is looking for a Team Lead, Network Service.

Key Responsibilities

• Contact a minimum of 10 service providers daily to gather feedback
• Document challenges and opportunities from providers and resolve inquiries
• Assist in onboarding new service providers and maintain a case resolved ratio in line with team goals

Required Qualifications, Training, and Education

• Experience in a customer service or support role
• Ability to work independently and in a team environment
• Self-starter with minimal oversight needed
• Strong organizational skills to manage tasks amid interruptions
• Flexibility to adapt to changing priorities