Contact Center Manager

Job Summary

A company is looking for a Contact Center Manager - State Mandated Leave Insurance.

Key Responsibilities

• Lead and inspire a high-performing contact center team, fostering a culture of inclusion and customer focus
• Analyze performance metrics to coach team members and manage performance effectively
• Develop and implement strategies to enhance customer experience and team engagement

Qualifications

• Bachelor's degree in business management or related field with 3+ years of operations leadership experience, or 5+ years of leadership experience in a contact center or customer service environment
• High School Diploma or GED required
• Demonstrated success in driving team performance and operational improvements
• Experience leading teams through change and familiarity with insurance industry standards preferred