Bilingual Medicare Engagement Specialist

Job Summary

A company is looking for a Specialist in Medicare Member Engagement-Bilingual (Remote).

Key Responsibilities

• Conduct direct outreach to new Medicare members to assist with their plans and educate them on benefits
• Serve as a navigator during the onboarding process, addressing member questions and ensuring a positive experience
• Log all member contacts in a database and participate in member engagement work groups

Required Qualifications

• High School diploma
• 2 years of experience in customer service, consumer advocacy, or health care systems
• Experience conducting intake, interviews, and/or research of consumer or provider issues
• Basic understanding of managed healthcare systems and Medicare
• Bilingual proficiency