Italian Speaking Support Agent

Job Summary

A company is looking for a Member Support Agent- Italian Speaking.

Key Responsibilities

• Ensure satisfactory resolution of customer support tickets by following up with other support staff
• Achieve or exceed team KPI goals and assist team leads with administrative tasks
• Coordinate urgent escalations and ensure timely communication of service requirements

Required Qualifications

• Fluent in Italian (expert or native proficiency) and advanced English proficiency
• At least 2 years of experience in a customer service role with direct consumer interaction
• Experience in both telephone and online support via ticketing/email systems
• Proficient in Microsoft Office programs and willing to learn new software
• Demonstrated ability to work independently and as a proactive team player