Cloud Customer Success Manager

Job Summary

A company is looking for a Cloud Customer Success Manager to build and maintain a customer-focused Cloud Solution Partner program.

Key Responsibilities

• Conduct customer business reviews focused on cloud utilization and cost optimization
• Manage a small team of Customer Success Account Managers (CSAMs)
• Act as a liaison between customers, the company, and third-party vendors to manage and resolve issues

Required Qualifications

• 5+ years of experience as a customer success manager in AWS/Azure/Office365 environments
• BS Degree in Business or a Technology-related field; graduate degree preferred
• Experience in optimizing workflows and implementing process improvements
• Willingness to achieve FinOps, AWS, and Azure certifications
• Prior experience with public cloud billing and licensing models or willingness to learn