Senior Member Advocate

Job Summary

A company is looking for a Senior Member Advocate (Retiree Benefits) to support clients with retiree benefit enrollment through remote work.

Key Responsibilities

• Provide outstanding support to inbound callers regarding retiree inquiries and requests
• Assist with enrollment related to retiree programs and ensure compliance in all processing areas
• Document call details accurately and take accountability for the entire process from receipt of work to resolution

Required Qualifications

• 3+ years' experience with retirement plans and retiree benefits is required
• Experience with benefit plan policies, procedures, and legal requirements related to retirees
• Knowledge of processes retirees experience with company benefits, including COBRA and Medicare
• Comfort level with technology and ability to diagnose technology issues
• Exceptional phone etiquette and strong people skills