Support Engineer

Job Summary

A company is looking for a Support Engineer to bridge the gap between engineering and client experience teams for their SaaS products.

Key Responsibilities

• Collaborate with product engineering, client experience, and AI engineering teams to identify and resolve issues
• Meet virtually with customers and internal stakeholders to diagnose potential issues
• Write detailed technical specifications for product engineers to reproduce and resolve identified issues

Required Qualifications

• 3+ years of experience as a Support Engineer or Software Developer with customer-facing responsibilities
• Working knowledge of MySQL or an equivalent relational database querying language
• Ability to read and write code using at least one modern programming language
• Experience debugging complex API integrations
• Comfortable using Chrome DevTools or equivalent to investigate and debug web application issues