Customer Communication Specialist

Job Summary

A company is looking for a Customer Communication Specialist - PART TIME.

Key Responsibilities:

• Serve as the first point of contact for insureds reporting a new property loss
• Take inbound/outbound calls to collect claim details, verify information, and initiate next steps
• Document conversations and progress accurately in the claims system while maintaining high service quality

Required Qualifications:

• College degree or equivalent combination of education/experience required
• Prior call center or customer service experience required (property claims or insurance preferred)
• Availability to work evenings, weekends, or extended hours during high-volume or CAT events required
• Reliable high-speed home broadband internet connection is required for remote work
• Ability to utilize technology devices, software, and applications, with previous experience in Microsoft Office Suites preferred