Patient Advocate

Job Summary

A company is looking for a Member Services Patient Advocate.

Key Responsibilities

• Manage member phone line and address all inquiries related to balance billing
• Document events associated with medical claims and maintain a daily inventory of claims
• Ensure compliance with HIPAA regulations and keep the Lead Patient Advocate informed of critical matters

Required Qualifications

• Minimum High School Diploma
• Experience in a medical healthcare claims role
• Background in healthcare claims management and ability to interpret benefit plans
• Proactive self-starter with the ability to manage high call volume
• Bilingual preferred