Help Desk Analyst

Job Summary

A company is looking for a Help Desk Analyst I to provide technical support for clients in a remote setting.

Key Responsibilities

• Deliver prompt and effective technical assistance to end-users for Windows 10 and Office applications
• Manage and resolve service desk tickets, ensuring timely and accurate solutions
• Administer Active Directory accounts and perform troubleshooting for database systems

Required Qualifications

• At least 2 years of experience in a help desk or technical support role
• Proficiency in Active Directory management and troubleshooting
• Solid understanding of Microsoft Windows 10 and Office suite
• Experience handling service desk tickets
• Familiarity with remote support tools and techniques