Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Remote).

Key Responsibilities

• Identify, monitor, and analyze key customer metrics to drive retention strategies
• Collaborate with design and product teams to improve UI/UX and reduce churn
• Provide actionable insights to leadership based on customer behavior data

Required Qualifications

• Solid grasp of SaaS, user journey mapping, and usability principles
• 2-5 years of experience in related roles; at least 1 year in leadership is preferred
• High emotional intelligence and strong collaboration skills
• Proactive, results-focused, and adaptable