Contact Center Supervisor

Job Summary

A company is looking for a Supervisor, Contact Center.

Key Responsibilities

• Manage and coach Customer Service staff, ensuring performance expectations are met
• Collaborate with internal and external partners to maintain effective processes
• Analyze Contact Center data to identify opportunities and oversee specific projects impacting business goals

Required Qualifications, Training, and Education

• High school diploma or G.E.D. equivalent
• 1+ years of leadership or supervisory experience required
• Experience in coaching and mentoring in a professional environment
• Proficient in Microsoft Outlook, Word, and Excel
• Strong knowledge of Medicaid and NEMT programs preferred