Manager of Patient Support Services

Job Summary

A company is looking for a Manager, Patient Support Services who will lead and optimize support for the patient population, focusing on engagement and retention.

Key Responsibilities

• Lead and develop a team to deliver high-quality patient support and retention across multiple markets
• Oversee outreach strategies for patient retention and ensure operational excellence in appointment management
• Collaborate with cross-functional leaders to refine processes and improve care delivery efficiency

Required Qualifications

• Bachelor's degree in Healthcare, Health Administration, Business, or a related field, or equivalent professional experience
• 4-8 years of management experience in clinical administrative support or healthcare operations, preferably in geriatrics or dementia care
• Strong knowledge of telehealth platforms, EHR (Athena), CRM (Salesforce), and call center tools
• Demonstrated ability to manage complex workflows in a remote environment
• Knowledge of HIPAA and clinical compliance standards