Patient Navigator

Job Summary

A company is looking for a Patient Navigator (H).

Key Responsibilities:

• Serves as team lead and subject matter expert, assisting management and staff
• Handles escalations from agents and customers, addressing complaints and queries
• Monitors agent performance for quality assurance and ensures adherence to schedules

Required Qualifications:

• High School diploma or equivalent
• Minimum 3 years of relevant experience
• General knowledge of office procedures and operations
• Ability to maintain confidentiality and handle sensitive information
• Any relevant education, certifications, and/or work experience may be considered