Bilingual Spanish Customer Service Agent

Job Summary

A company is looking for a Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote).

Key Responsibilities

• Resolve escalated customer service issues in both English and Spanish
• Take ownership of customer concerns and follow up through various communication methods
• Coordinate with internal departments to ensure satisfactory resolutions for customers

Required Qualifications

• High School Diploma or GED
• Minimum of 1-year Call-Center experience
• Minimum of 2-years Escalated Customer Service experience
• Moderate to advanced computer skills
• Ability to work from home with a reliable internet connection