Customer Advocate

Job Summary

A company is looking for a Customer Advocate to provide exceptional client support and address inquiries.

Key Responsibilities

• Interact with customers to provide accurate information with empathy and professionalism
• Document and track customer issues, ensuring timely escalation and resolution
• Collaborate with internal and external teams to complete projects and identify process improvement opportunities

Required Qualifications

• 6 months to 1 year of customer service experience, preferably with chat support
• Bachelor's or College Degree in any field
• Basic knowledge of cloud-based applications and MS Office
• Exposure to social media is a plus
• Analytical and critical thinking skills with a focus on client satisfaction