Technical Support Analyst

Job Summary

A company is looking for a Technical Analyst 3-Support.

Key Responsibilities

• Provide exceptional customer service and technical assistance to internal and external customers
• Resolve issues in a timely manner to meet expected metrics and SLAs
• Assess ticket priority and escalate issues as necessary to ensure prompt resolution

Required Qualifications

• Minimum of six years experience in a hardware technology-related field
• Technical degree (BS in Computer Science, Management Information Systems, Engineering, Math, Physics, or Chemistry) with a 3.0 GPA
• 3+ years' experience troubleshooting hardware technical issues in a post-sales environment
• Experience with customer success strategies and technical support/helpdesk roles
• Ability to work a schedule that includes weekends as needed