Senior Member Services Advocate

Job Summary

A company is looking for a Senior Member Services Advocate to support clients with inquiries related to spending accounts.

Key Responsibilities

• Provide outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree, or Exchange inquiries
• Assist with enrollment related to Health Spending Account, COBRA, Retiree, or Exchange programs
• Ensure compliance in processing and complete all transactions timely and accurately

Required Qualifications

• 3+ years of experience with Health Spending Account, COBRA, Retiree, or Exchange is required
• 5+ years of experience in the same areas is ideal
• Strong customer-centric mindset and people skills
• Comfort level with technology and ability to diagnose technology issues
• Exceptional phone etiquette and a team player mentality