Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative (Remote).

Key Responsibilities

• Handle inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries and scheduling appointments
• Document and relay patient information according to Practice guidelines, ensuring timely resolution of patient issues
• Participate in training sessions and assist in the orientation of new personnel, while identifying process improvements for a positive patient experience

Required Qualifications

• A minimum of a High School diploma or GED is required
• Ability to explain complex healthcare issues with empathy and concern
• Strong computer skills and knowledge of Microsoft Office applications
• Experience using various communication tools, including phone, email, and online chats
• Effective interpersonal skills to work within a diverse team environment