Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Lead program management across all phases of customer engagement including onboarding, implementation, and ongoing support
• Develop deep expertise in the company's product and collaborate with internal teams to drive product adoption and customer satisfaction
• Manage project delivery aspects including planning, reporting, coordination, and risk management while monitoring customer goals and renewals

Required Qualifications

• Bachelor's Degree in technology or management
• 8+ years of professional experience in customer success management or related fields
• Experience in business process design or intelligent automation
• Industry knowledge in delivering Digital Transformation Initiatives
• 4+ years of experience in banking, financial services, insurance, or healthcare sectors managing client relationships