Massachusetts Licensed Overdose Helpline Operator

Job Summary

A company is looking for an Overdose Helpline Operator, General Internal Medicine (per diem).

Key Responsibilities:

• Manage incoming calls from individuals seeking assistance regarding overdose situations
• Provide immediate guidance on overdose recognition and response, including naloxone administration
• Connect callers with local resources for substance use treatment and support services

Required Qualifications:

• Relevant lived experience with overdose, harm reduction, or substance use preferred
• Demonstrated ability to handle crisis situations with empathy and professionalism
• Comfortable using helpline software and digital communication platforms
• Strong commitment to treating all callers with empathy and respect
• Adherence to confidentiality policies regarding caller information