Customer Service Representative II

Job Summary

A company is looking for a Customer Service Representative II, Government Accounts (USA remote).

Key Responsibilities

• Responds to and resolves customer requests via email and phone, including processing orders and handling inquiries
• Collaborates with other departments and suppliers to find solutions for customer issues
• Maintains established service quality standards and stays updated on new processes and initiatives

Required Qualifications, Training, and Education

• High School education required; college degree preferred
• Experience in a Customer Service position or equivalent knowledge
• Ability to navigate multiple software programs and Microsoft Office
• Strong organization and planning skills in a fast-paced environment
• Proactive problem-solving and decision-making abilities