Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative.

Key Responsibilities

• Schedule patient appointments via inbound and outbound calls while maintaining a high level of customer service
• Handle calls for multiple clinics, ensuring accurate routing and communication with patients
• Maintain compliance with patient records and assist in new patient registration processes

Required Qualifications, Training, and Education

• High School Graduate or Equivalent
• Previous customer service experience
• 1+ years' experience in healthcare preferred
• Call center experience preferred
• Proficiency in computer programs such as Email, PowerPoint, Excel, and Word