Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Strategy & Operations Manager.

Key Responsibilities

• Lead and execute strategic initiatives to optimize customer engagement and collaboration processes
• Identify operational bottlenecks and design scalable solutions using process improvements and automation
• Drive modeling, forecasting, and business review functions in collaboration with the Finance team

Required Qualifications

• 5+ years in an Operations and/or Strategy role focused on Professional Services or Customer Success
• Experience in technology-enabled business process transformations with a focus on AI and automation tools
• Expertise in analyzing large data sets to inform strategy and decision-making
• Deep knowledge of Professional Services and Customer Success processes and metrics
• Direct experience with a SaaS business model and core KPIs in a high-growth environment