Senior Customer Success Analyst

Job Summary

A company is looking for a Senior Customer Success Analyst.

Key Responsibilities

• Own Customer Success Operations for multiple brands and act as a business analyst for the Global VP of Customer Success
• Coordinate with Revenue Operations teams to optimize processes and ensure smooth transitions from sales to customer success
• Conduct analysis of business and customer data, tracking retention and growth against business targets

Required Qualifications

• Bachelor's degree in Finance, Marketing, Business, Economics, Statistics, Data Science, or a related field
• Proficiency in Google Sheets and Microsoft Excel, with experience in visualization tools like Power BI
• Understanding of Customer Success operations and business metrics
• Experience with customer lifecycle analytics and Annual Recurring Revenue (ARR) related KPIs
• Comfortable building reports and dashboards in Salesforce