Customer Experience Specialist

Job Summary

A company is looking for a Tier 1 Customer Experience Specialist to support technical support issues and escalations.

Key Responsibilities

• Take ownership of escalated customer issues, ensuring prompt and effective resolution
• Provide frontline support to ensure a positive customer experience through email and phone
• Coordinate with customers and installation partners to troubleshoot and resolve service tickets

Required Qualifications

• 1-2+ years of experience in residential solar and battery storage systems
• 1-2+ years of experience in a startup environment
• Demonstrated ability to manage sensitive customer escalations
• Technical troubleshooting skills across hardware, software, and connectivity layers
• Ability to manage multiple priorities in a fast-paced environment