Technical Customer Service Manager

Job Summary

A company is looking for a Technical Customer Service Manager to lead customer service operations and improve customer experiences.

Key Responsibilities:

• Lead day-to-day operations within the technical customer service function to ensure service levels and customer needs are met
• Ensure client perspectives are captured to drive process improvements and enhance the customer experience
• Manage and resolve customer service incidents, ensuring timely communication and follow-up

Qualifications:

• Experience in customer service, technical support, or service operations management
• Proven ability to manage service incidents and coordinate resolution across teams
• Strong organizational skills with the ability to identify and implement process improvements
• Comfortable working in a fast-paced environment with cross-functional stakeholders