-Bilingual Property & Casualty Insurance Specialist – Fully Remote (Spanish-English) —

About the position

Responsibilities
• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.
• Upsell products or services to existing customers as needed.

Requirements
• Active Property and Casualty license.
• 6 months or more of customer service experience.
• Great written and verbal communication skills in Spanish and English.
• High school diploma or equivalent.
• Ability to recognize, apply, and explain product or service knowledge.
• Integrity to follow guidelines on maintaining members’ privacy.
• Computer experience with high-speed internet (> 10 mbps).
• Smartphone or another device that runs iOS or Android for daily log-in.

Nice-to-haves
• Experience in upselling products or services.
• Familiarity with customer relationship management (CRM) software.

Benefits
• Base pay of $23 per hour plus performance bonus opportunities.
• Continuing education paid for by TTEC.
• Health and wellness incentives.
• PTO and tuition reimbursement.
• Supportive of career and professional development.