Massachusetts Licensed Helpline Operator

Job Summary

A company is looking for an Overdose Helpline Operator.

Key Responsibilities:

• Manage incoming calls and provide guidance on overdose recognition and response
• Connect callers with local resources for substance use treatment and support
• Document call interactions and collaborate with healthcare professionals for effective intervention

Required Qualifications:

• Relevant lived experience with overdose, harm reduction, or substance use preferred
• Demonstrated crisis management skills with empathy and professionalism
• Comfortable using helpline software and digital communication platforms
• Strong commitment to confidentiality and treating callers with respect
• No formal education requirement