Customer Service Representative / Data Entry

Key Responsibilities:
• Customer Interaction: Serve as the first point of contact for customers, addressing questions, concerns, and requests through various communication channels including phone, email, and chat.
• Issue Resolution: Identify and resolve customer issues, complaints, and technical problems, escalating complex cases to the appropriate department when necessary.
• Product & Service Support: Provide accurate information about products and services, and offer basic technical support and troubleshooting assistance to customers.
• Order & Billing Management: Handle inquiries related to orders, shipments, returns, and billing, ensuring accurate record-keeping.
• Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions within the company’s systems.

Required Skills & Attributes
• Communication: Excellent verbal and written communication skills, with a professional, empathetic, and positive tone.
• Technical Proficiency: Ability to effectively use computers, phone systems, and chat platforms for customer interactions.
• Problem-Solving: Strong ability to assess customer needs, find effective solutions, and troubleshoot issues efficiently.
• Product Knowledge: A commitment to developing and maintaining in-depth knowledge of company products, services, policies, and procedures.
Self-Motivation & Independence: The ability to work effectively from home, manage multiple tasks, and stay productive without direct supervision.