Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer to join their Customer Success team.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for customer issues through the Support Portal
• Gather details, troubleshoot issues, and resolve Tier 2 problems using product knowledge
• Maintain records of customer interactions and contribute to customer enablement resources

Required Qualifications, Training, and Education

• 0-2 years of experience in technical support or customer success roles in a B2B environment
• Familiarity with SaaS products and ticketing/case management systems (Salesforce, Jira)
• Bachelor's degree in Computer Science, Information Systems, or a related field preferred
• Entry-level certifications (e.g., CompTIA A+, Network+, ITIL) or internship experience in technical support are a plus
• Willingness to learn about cybersecurity, compliance, and enterprise SaaS