Bilingual Customer Service Representative

Job Summary

A company is looking for a Bi-lingual Healthcare Customer Service Representative, remote.

Key Responsibilities

• Connect with customers via phone, email, chat, or social media to address inquiries and concerns
• Calmly resolve and de-escalate issues, escalating when necessary
• Track call-related information for auditing and reporting purposes while meeting sales objectives

Required Qualifications

• Bilingual in Spanish and English
• Minimum of 6 months customer service experience
• At least 18 years of age
• High School Graduate or GED
• Comfortable using a desktop computer and Windows operating systems