Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Bilingual - Remote - SCA).

Key Responsibilities

• Support the Medicare Appeal process by answering calls and resolving customer inquiries
• Maintain knowledge of internal policies and perform accurate data entry
• Investigate and resolve customer problems, escalating issues as necessary

Required Qualifications

• High School diploma or equivalent
• Minimum of two years of customer service experience
• Bilingual in Spanish and English