Enterprise Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Enterprise.

Key Responsibilities

• Develop trusted advisor relationships with customers, ensuring maximum value from the solution
• Collaborate with customers and account teams to create and execute customer Success Plans
• Engage with customers to drive product adoption and mitigate churn through proactive management

Required Qualifications

• 5-8 years in Customer Success or account management with enterprise SaaS experience
• Proven track record of establishing trusted advisor relationships with customers
• Experience using Success Plans to align business strategies and success metrics
• Understanding of Jira and Confluence use cases and configuration trade-offs
• Familiarity with CRM tools like Gainsight, Salesforce, and BI tools such as Tableau