Wisconsin Licensed Customer Service Rep

Job Summary

A company is looking for a Customer Service Representative I - SHP (Remote Option).

Key Responsibilities

• Ensure positive customer interactions with members regarding Medicare Advantage or Commercial/Marketplace products
• Research and resolve customer inquiries in a timely manner
• Escalate complex issues to a Benefit Specialist as needed

Required Qualifications, Training, and Education

• Minimum of two years' experience in customer service
• Preferred: Associate or Bachelor's Degree in business administration
• Preferred: Experience in a health insurance call center
• Preferred: State of Wisconsin Insurance Agent's license
• Remote applicants must confirm internet speeds of at least 50 download and 10 upload