Customer Service Representative

Job Summary

A company is looking for a Customer Service Call Center Representative.

Key Responsibilities

• Handle inbound calls from customers in a Call Center environment while delivering quality service
• Prepare documents as needed to fulfill customer requests and educate customers on policy terms
• Maintain accurate customer account information and place outbound calls as necessary

Required Qualifications

• High School graduate or equivalent, 18 years or older
• Bilingual in Spanish preferred
• Previous telephone customer service experience preferred
• Ability to perform accurate data input into various software
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)