Senior Customer Success Operations Manager

Job Summary

A company is looking for a Senior Manager, Customer Success Operations.

Key Responsibilities

• Drive scalable programs to enhance customer adoption, retention, and health
• Lead change management efforts to ensure the adoption of new tools and workflows
• Deliver dashboards and reporting for KPIs, retention forecasts, and risk management

Required Qualifications

• 5+ years of experience in Customer Success or Revenue Operations, with at least 3 years in a management role
• Strong expertise with Salesforce and Customer Success platforms (e.g., ChurnZero, Gainsight)
• Experience in leading change management initiatives across teams
• Proven track record of improving retention and adoption through operational solutions
• Proficient in Excel and data analysis tools for building dashboards