Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to support their North American K12, Higher Ed, and Professional Learning customers.

Key Responsibilities

• Manage the customer experience for all assigned customers
• Collaborate with Customer Success Managers and Sales to increase market share
• Act as a liaison between customers and the company, addressing concerns and growth opportunities

Required Qualifications

• College degree (BS, BA, etc.)
• Customer-facing background within the software industry
• Ability to work North America hours
• Strong team mentality and ability to multitask
• Experience with customer engagement tracking tools like Gainsight and Salesforce