Bilingual Customer Service Representative - Licensed

Job Summary

A company is looking for a Bilingual Licensed Customer Service Representative - Remote.

Key Responsibilities

• Assist customers by efficiently handling inbound calls regarding renewals, coverage, eligibility, billing, and policy changes
• Assess customer and agent needs to drive satisfaction, business growth, and retention
• Provide guidance on insurance products through upselling and cross-selling techniques

Required Qualifications

• Property & Casualty License or Personal Lines License is required
• Associate degree in a business-related field or equivalent experience
• Minimum of 6 months' related work experience, preferably in customer service
• Proficiency with computers and knowledge of Microsoft Office tools
• Ability to handle confidential information and organize written data from various sources