Technical Support Specialist

Job Summary

A company is looking for a Technical Support Representative to provide customer support and technical expertise.

Key Responsibilities

• Field customer support requests and provide technical expertise via online support software
• Answer incoming calls and explain the proper use of the software and its capabilities
• Troubleshoot customer challenges using systematic troubleshooting processes

Required Qualifications

• Minimum of 1+ year experience in a Customer Support role
• Ability to present information and solutions in an organized and professional manner
• Self-motivated with a strong focus on customer support
• Understanding of troubleshooting methodologies to resolve customer challenges
• Experience with QuickBooks, accounting, and inventory management software preferred but not required